Terms of Use (EULA)

Licence

Veya grants you a personal, non-transferable, non-exclusive licence to use the app on any device you own or control, as permitted by the usage rules of the app store you downloaded it from. You may not copy, redistribute, reverse engineer or resell the app.

Subscriptions and billing

Premium tiers (Pulse and Pulse Plus) are auto-renewable subscriptions. Payment is charged to your Apple ID or Google Play account at confirmation of purchase. Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours of the end of the current period, at the price shown at purchase.

Managing and cancelling

You can manage or cancel your subscription in your device account settings after purchase. Any unused portion of a free trial is forfeited when you buy a subscription. Refunds for App Store and Google Play purchases are handled by the store you purchased through.

Your 14-day right to cancel (card purchases)

If you buy a subscription directly from us by card through veyadate.com, the Consumer Contracts Regulations 2013 give you 14 days from the date of purchase to cancel and get a refund, without giving a reason. Email support@veyadate.com from the address on your account, or write to us at our registered office below.

Because your membership starts immediately, you are asking us to begin the service within the cancellation period. If you cancel within those 14 days we may keep a proportionate amount for the days you had access and refund the balance to your original payment method within 14 days of receiving your cancellation. This right does not apply to purchases made through the App Store or Google Play, which follow Apple's and Google's own refund policies, and it does not affect your other statutory rights.

Acceptable use

There is zero tolerance for objectionable content or abusive behaviour. See our Acceptable Use Policy. Accounts that breach it may be removed without refund. Human trafficking, including sexual exploitation, and aiding, abetting or encouraging abuse are expressly prohibited, as are child sexual exploitation or abuse, child sexual abuse material (CSAM), grooming and non-consensual intimate content.

Warranty, liability and third parties

The app is provided "as is" to the fullest extent permitted by law, and nothing here limits your statutory rights under UK consumer law. Apple and Google are not responsible for the app or its content, have no maintenance or support obligations, and are third-party beneficiaries of this agreement, entitled to enforce it against you.

Apple's standard EULA

Where the app is downloaded from the App Store, Apple's standard licence terms also apply and are available on Apple's website.

Who we are

Veya is operated by Veya Connect Ltd (registered in England and Wales, company number 17317698), 124 City Road, London, England, EC1V 2NX. You can reach us at support@veyadate.com.