Terms & Conditions

Veya is currently operating as a beta service. Features may change, be modified, suspended, or removed at any time without notice.

By using Veya, you acknowledge that the platform is under development and may contain bugs, errors, interruptions, or unexpected behaviour.

Users are solely responsible for their interactions, communications, meetings, activities, and relationships with other users both online and offline.

Users should exercise caution and good judgment when interacting with others and when attending any events, meetups, activities, or plans arranged through the platform.

Veya does not conduct comprehensive background checks on users unless explicitly stated.

While we may provide safety features and moderation tools, we cannot guarantee the identity, intentions, conduct, or behaviour of any user.

Veya, its owners, directors, employees, affiliates, and partners shall not be liable for:

• Any actions, omissions, conduct, or behaviour of users.
• Personal injury, illness, accidents, losses, damages, theft, or disputes arising from interactions between users.
• Any meetings, events, activities, or arrangements organised through the platform.
• Any emotional, financial, personal, or relationship-related consequences resulting from use of the platform.

All use of the Veya platform is at the user’s own risk.

Users accept full responsibility for any decisions made as a result of information, messages, profiles, events, or activities found through the platform.

Users may provide feedback, suggestions, comments, and recommendations regarding the platform.

By providing feedback, users grant Veya a perpetual, royalty-free right to use, modify, and implement such feedback without compensation.

Veya reserves the right to suspend, restrict, or terminate accounts at its sole discretion where behaviour is deemed inappropriate, unsafe, abusive, fraudulent, or harmful to the community.

Veya is currently in beta. We are actively onboarding real members and more people are joining every day. Any sample or demonstration profiles kept in the system are for internal testing only and are not shown to users on the platform.

If no matches are available in your area right now, your account stays active. Check back regularly — new members are joining daily.

The monthly prize draw is currently paused and no draws are taking place. The terms below apply if and when it restarts. Veya runs a free monthly prize draw awarding one winner a date experience. Entry is free for all signed-up users aged 18+. Plus and Premium subscribers receive an automatic bonus entry each month.

Prize: the prize is a single date experience selected by Veya at random at the time of the draw. The winner does not choose the experience and cannot request, swap, or exchange it. Examples of experiences that may be awarded include (but are not limited to): helicopter sightseeing flights, hot air balloon rides, supercar and rally driving days, track experiences, afternoon tea, Michelin-starred and fine dining meals, cocktail and gin masterclasses, wine and whisky tastings, chocolate-making workshops, couples' spa days, overnight hotel stays, West End theatre with dining, escape rooms, indoor skydiving, and adventure activities such as zip-lining or clay pigeon shooting. There is no minimum guaranteed monetary value, no cash alternative, and no guarantee that any particular experience, location, date, or partner will be awarded. All experiences are subject to availability, geographic restrictions, minimum age, and any additional terms and conditions imposed by the experience provider. Veya reserves the right to substitute the prize with an experience of similar type if the originally selected experience becomes unavailable. The winner is responsible for redemption within the applicable voucher validity period, and for any travel, accommodation, gratuities, insurance, or other costs falling outside the experience itself.

Minimum participation requirement: the prize will only be awarded in any given calendar month if Veya has at least 50 active users during that month. If this minimum is not met, no prize will be drawn or paid for that month, and the draw may, at Veya's sole discretion, be rolled over to a subsequent month or cancelled entirely. "Active user" means a signed-up user who has logged in and used the platform at least once during that calendar month.

Winners are notified by in-app message. Veya reserves the right to verify entries and disqualify any abuse, fraudulent activity, or breach of these Terms.

Paid memberships (Pulse and Pulse Plus) are auto-renewing subscriptions. You can cancel at any time and keep access until the end of the period you have paid for.

If you buy a subscription directly from us by card through this website, you have a legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of the purchase and receive a refund. To use it, email Support@veya-date.com from the address on your account, or write to us at the address in section 12 — no reason needed.

By starting your membership straight away you ask us to begin the service during the 14-day period. If you then cancel within those 14 days, we may keep a proportionate amount for the days you had access and refund the rest. Refunds are made to the original payment method within 14 days of us receiving your cancellation.

Purchases made through the Apple App Store or Google Play are handled by Apple or Google under their own refund policies — cancel in your device account settings and request refunds from the store.

Free trials cost nothing and no card is required; simply do not upgrade if you do not wish to continue.

We publish our Online Safety Act risk assessment and transparency statement, setting out the harms we assess, the safety measures we run and how reports are handled. Reports receive a first decision within 24 hours.

Veya is operated by Veya Connect Ltd, a company registered in England and Wales with company number 17317698.

Registered office: 124 City Road, London, England, EC1V 2NX.

Contact: Support@veya-date.com.

Veya reserves the right to update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of any revised terms.