Online safety

Veya is a UK dating and shared-activity app for adults aged 18 and over. Members create a profile, browse other members, match, message one-to-one, join group chats and community spaces, post short-lived Stories and Moments, and attend hosted or charity date events. Members can upload photos, short videos and voice notes.

The service is small-scale and UK-focused. There is no livestreaming to strangers, no anonymous posting, no end-to-end encrypted messaging, and no public content feed visible to people without an account.

We follow Ofcom's risk-assessment framework: we consider each kind of illegal harm and each children's-harm category, judge the likelihood and impact on our service given how it actually works, record the measures that reduce that risk, and note what we still need to improve. Evidence comes from our own moderation and report data, automated image and text screening results, member feedback and published Ofcom guidance.

Veya is not designed for or directed at children, contains no content aimed at under-18s, and requires every member to confirm they are 18 or over. We do not believe a significant number of children use the service, and we have never knowingly permitted one. We nonetheless treat under-18 access as a live risk because age is self-declared, and we remove any account we believe belongs to someone under 18. Improving age assurance is our highest-priority safety work.

• Adults-only service with date-of-birth capture and removal of suspected minors.
• Automated image screening for nudity and sexual content on all uploaded images and video posters.
• Automated text screening on profiles, messages and community posts, enforced at the database layer.
• Optional photo verification, with manual review where automated signals look suspicious.
• Reporting and blocking on every profile, message thread, community space and event.
• Human review of every report, with a commitment to a first decision within 24 hours.
• Strikes, feature restrictions, suspension and permanent removal as enforcement steps.
• Safety guidance for meeting in person, and safety notices on unverified accounts.
• Screenshot discouragement on native apps, and owner-controlled profile share links.
• Retention of moderation records and audit logs so decisions can be reviewed and appealed.

Use the report button on any profile, message, post or event — this is the fastest route and gives our team the context automatically. You can also email Support@veya-date.com.

We aim to make a first decision on every report within 24 hours. Content we believe is illegal is removed as soon as we are aware of it. Where there is a risk to life or evidence of child sexual abuse material, we escalate to the police and the relevant authorities. If you disagree with a decision, reply to the outcome message or email us and a different reviewer will look at it again.

If you are in immediate danger, call 999. You can also report to the Internet Watch Foundation (child sexual abuse imagery) or Action Fraud (romance fraud).

We publish the categories of reports we receive, the action taken and our response times on request, and we will publish an annual summary as the service grows. Moderation records, strikes and appeal outcomes are retained so that our enforcement can be audited.

Overall accountability for online safety sits with the director of Veya Connect Ltd. Day-to-day moderation is carried out by the Veya safety team. This assessment is reviewed at least every six months, and before we launch any feature that changes how members find or contact each other.

Related pages: Acceptable Use Policy, Safety advice, Privacy Policy.

This page describes our own assessment of the service. It is not legal advice and does not replace guidance from Ofcom.